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Shipping Info and Rates

IMPORTANT for international orders

Please be aware that all international orders may have to pay import tax and handling fees. This includes Europe since Brexit ☹️

The tax has been taken off your item prices at checkout, and you need to pay this on import to your country instead. There may be a handling fee. NB is not responsible for any handling or import fees.

 

Due to delays and missing parcels after Brexit, we are now offering DHL courier service (2-7 days dependent on location) for orders outside of the UK. 
This is more pricey than local post, but means a faster and more reliable service for all our international customers.

We encourage you to please first check on our Stockists page to see if you could find our products locally instead. 

There will be import taxes to pay regardless of postal service chosen.

 

All postage is carbon-offset. 

All international shipping is free over £150, and will be sent by DHL courier. Import taxes still apply.

We ship out every weekday. 

If you place your order before 1pm on a weekday, shipping will be same day. Sometimes weekends take us a few days to catch up so if you have something you need urgently shipped and you ordered on a weekend, please reply to your order confirmation email and we can make sure it gets out ASAP!

We use the Royal Mail 48 service to the UK, which usually takes 2 days and we have found is super reliable. 

 

Packaging:

We use recycled paper boxes and packing slips, kraft paper 'bubble-wrap', and cute orange tissue paper, sealed with a big ol' smiley sticker.

You can put the whole box in the recycling. 

 

Gifting?

Why not add the GIFT option at checkout!

Every order gets sent out with a packing list, but this doesn't have prices on it so it's gift-safe.

 

Please check our Returns Policy here.