Returns

Returns at a Glance

  • Happy Skin Guarantee – Full refund if your skin isn’t satisfied.

  • Unopened items – Return within 30 days for a full refund.

  • Essential oils – Safe at our levels, but some skins may be sensitive. If irritation occurs, you’re covered.

  • Damaged or faulty – Let us know right away and we’ll make it right.

  • Questions? – Email us anytime at hello@neighbourhoodbotanicals.com.

 

Returns & Refunds — Our Happy Skin Guarantee

Thank you for choosing Neighbourhood Botanicals. We want you to feel confident and cared for when trying our products.

That’s why we offer our Happy Skin Guarantee: if your skin isn’t fully satisfied with a product you’ve tried, we’ll arrange a full refund — no stress, no fuss.

Unopened Items

Changed your mind? Unopened products can be returned within 30 days of purchase for a full refund. Simply get in touch and we’ll guide you through the process.

How to Request a Refund

Damaged or Faulty Items

If your order arrives damaged or faulty, please let us know right away so we can resolve it for you.

A Note on Essential Oils

Many of our formulas are enriched with essential oils for their natural benefits and scent. They’re safe at the levels we use, but every skin is unique and some people may be sensitive to natural compounds like limonene. If irritation occurs, simply stop using the product and get in touch — you’ll be covered by our Happy Skin Guarantee.

Need Help?

If you have any questions about our Happy Skin Guarantee or your order, drop us a line at hello@neighbourhoodbotanicals.com — we’re always happy to help.